What you can return and exchange:
All eligible clothing that was sold at full price, or up to 10% off the regular price, and that has been returned with proper notice and within the parameters and time frames of our policies stated here on this page
What you cannot return at all:
Any items listed on the site and purchased for $150 or less
Any item purchased through a layaway plan or on the Last Chance page
Any accessory, jewellery or footwear item
Any items sold at a discount more than 10% off its regular price
Any item sold through our 1st Dibs storefront
Any item older than 1929
Any sent item that has been worn or had its hang tag removed or replaced
Any received purchased item that is past the stated return time period found on this page
Any item that has a 'no return' policy specifically noted within the product description
To be eligible to send back an item:
Email email@example.com within 24 hours of receipt of your package. In case of a dispute of this policy the time frame will be determined by the delivery date and time on UPS.com
Leave the hang tags on the items and don't wear it out - removal or wearing of the item, makes it ineligible for return
Follow the instructions that you will receive from us regarding your return
Choose a reputable courier service and and email us the tracking for the return within 2 business days of receiving your instruction email. Delay in getting the item on its way back to us within 2 business days of your emailed instructions will make your return ineligible.
Exchanges Made Super simple
If you have already let us know what item you want to exchange your purchase for we will have already had it on hold ready to ship once your return arrives. If you need a few days to decide we will just issue you a store credit so you can buy your replacement item at your leisure. We are also happy to do a partial exchange and issue the remainder due to you as a store credit or refund - just ask!
Want store credit to shop payment free later?
Eligible returns will be given full store credit/exchange with no deduction for shipping charges. Within 48 hours of receipt of the returned item, you will be assigned a code that can be used for any future purchase(s). Your credit can be used for all or part of any item, and it will be applied to your total new order, including shipping (if applicable). Exchange codes are given based on what you paid for the returned item(s) with no shipping charges deducted. Credit codes have a one year expiry date.
Prefer a refund? We can do that
Eligible returns will be refunded less the actual shipping charges regardless of free shipping promotions. Within 48 hours of receipt of the returned item, you will be credited in the original manner the payment was processed, for the price of the item when purchased, less the actual cost of shipping, even if shipped under a free shipping promotion.
The nitty gritty on our return policy:
As an effort to keep our returns to a minimum we will charge a 20% restocking fee after three items have been returned in a one year time period from the same client/address. Numerous returns beyond this, within that same time period may mean a loss of return privileges.
Returned items that do not meet our return policies above may be refused and returned to you at your cost or we may negotiate to accept them, less the original shipping costs, with a 20% restocking fee applied and an issuance of store credit only. This is determined on case by case basis.
If goods are returned that are received damaged in any way through any circumstances, including the shipping method you chose to send by, no refund will be given until the damage is assessed and an estimate for repairs assessed. Once an estimate has been obtained it will be sent to you by email and you will receive any refund/credit owed less any of the following possible deductions which may include shipping, customs, repairs and cleaning or the full cost of the garment if deemed beyond repair. If items are deemed to be non-repairable they will be sent back to you and no refund will be given.
We sell some of our items through 1st Dibs and that means that very occasionally an item may have been sold there and not yet marked sold on our website. In that case a full refund will be given including any shipping paid. There also may be unforeseen circumstances where a sale may not be completed or merchandise is no longer be available. A full refund will be given including any shipping paid should this occur.
Shrimpton Couture and Shrimpton Corporation can be held in no way legally responsible if completion of the sale and delivery of the goods cannot be made and we have provided a refund.
By placing an order though this site and clicking the - I agree to the terms and conditions box - right before you confirm your order, you are automatically agreeing with all policies listed here and that agreement is legal and binding with no exceptions. If you do not agree to these terms please cease and desist using the site immediately.
Receipts for the actual shipping costs deducted may be provided upon request. In the case of multiple purchases made within an order, with a returns of part of that multiple order, the deduction of shipping may be waived when the return value is less then 50% of the original order
Customs fees, duties & taxes incurred in either direction of the transaction are not refundable and we will deduct any customs fees from your refund/credit that is incurred by us to be able to sign for your returned item. Documentation will be provided by email for this deduction as a scan of the receipt upon request.
If store credit is used to pay for a new order in part or in full, and that new order is then returned, your refund will be given in the same manner used and a new credit issued and/or combined with any other means to complete that transaction as per the above terms.