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Shipping Info

OUR FEES

We offer flat rate Standard UPS shipping worldwide. All shipping options are displayed at checkout in the pull down menus provided.

Want it faster?

We offer flat rates for express shipping options - these will also display at check out and can be selected with the drop down menu during the checkout process.

Canadian and USA destinations

Shipments are sent by UPS for a flat rate and are sent by standard UPS delivery. This gets your package to you between 1-3 days for most destinations in Canada and 3-5 days for most USA destinations. Flat express rates for either country are also available and can be selected from the pull down menu during the checkout process.

Overseas Destinations

Shipments are sent by UPS for flat rates when the total order before shipping fees is equal to $500US or more. Packages are sent by standard UPS delivery which gets your package to you between 4-7 business days for most destinations. Orders under $500 will also ship for a flat rate displayed at checkout. Need it faster? Flat express rates are also available and can be selected from the pull down menu during the checkout process.

Other things you need to know

Overnight orders must be received before 11am Eastern Standard Time and the actual delivery time is dependent on clearing customs.

Every parcel is sent with tracking and you will be given the tracking information within 24 hours of your package being shipped.

All orders are normally shipped within 24 hours from receipt of cleared payment, though occasionally it may be 48 hours till we can ship your item(s).

Delivery times are estimates only and should be used a guide. Delivery times start from the date when the item is dispatched and accepted/scanned with UPS.

Sometimes items will incur additional taxes, tariffs, duties or customs fees when shipping to another country. All associated costs are the sole responsibility of the buyer. Shrimpton Couture cannot be held responsible for any of these extra costs. Shipping fees, duties, customs and all costs over and above the actual cost of the item will not be reimbursed under any circumstances.

Shrimpton Couture is not responsible for any delays caused by destination customs clearance processes or your local postal service. We are not responsible for any lost packages under any circumstances. If you have concerns you must request full insurance coverage or it is your sole responsibility to accept the loss. Unless insurance is requested for the full value, lost packages will not be reimbursed. If you provide the wrong address or move or are not there to pick up the package and it is lost subsequently - Shrimpton Couture will not reimburse your shipping or order costs. If you do request insurance and an item is lost you will be reimbursed once the claim has been processed and monies are received by Shrimpton Couture.

Returned items always have the actual shipping deducted including items sent under any free shipping promotions. Please read our full Return Policy for more details.

During times of free shipping promotions or in cases when the shipping costs are far greater then what we anticipated, we have the right to refuse any sale or negotiate for additional shipping to be paid where shipping costs exceed $100 at our sole discretion. We apologize and this should not affect 99.9% of orders but there are some more remote countries where the shipping costs are far more then shipping anywhere else. You will always have the option to cancel the order should we not be able to reach an agreement

If your country is not on our ship-to list when you place your order, contact us to see if we can ship to you.

We do not ship to high fraud risk countries and all orders are accessed by our security service prior to shipping.

Orders can be canceled for any reason whatsoever at our sole discretion. In those rare cases all charges would be reversed immediately.

If you have concerns, please contact me prior to placing your order.

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Returns and Exchanges

What you can return and exchange:

All eligible clothing that was sold at full price, or up to 10% off the regular price, and that has been returned with proper notice and within the parameters and time frames of our policies stated here on this page

What you cannot return at all:

Any items listed on the site and purchased for $150 or less
Any item purchased through a layaway plan or on the Treasures and Clearance page
Any accessory, jewellery or footwear item
Any items sold at a discount more than 10% off its regular price
Any item sold through our 1st Dibs storefront
Any item older than 1929
Any sent item that has been worn or had its hang tag removed or replaced
Any received purchased item that is past the stated return time period found on this page
Any item that has a 'no return' policy specifically noted within the product description, including, but not limited to fur & feather pieces.

To be eligible to send back an item:

Email cherie@shrimptoncouture.com within 24 hours of receipt of your package. In case of a dispute of this policy the time frame will be determined by the delivery date and time on UPS.com

Leave the hang tags on the items and don't wear it out - removal or wearing of the item, makes it ineligible for return

Follow the instructions that you will receive from us regarding your return

Choose a reputable courier service and and email us the tracking for the return within 2 business days of receiving your instruction email. Delay in getting the item on its way back to us within 2 business days of your emailed instructions will make your return ineligible.

Exchanges Made Super simple

If you have already let us know what item you want to exchange your purchase for we will have already had it on hold ready to ship once your return arrives. If you need a few days to decide we will just issue you a store credit so you can buy your replacement item at your leisure. We are also happy to do a partial exchange and issue the remainder due to you as a store credit or refund - just ask!

Want store credit to shop payment free later?

Eligible returns will be given full store credit/exchange with no deduction for shipping charges. Within 48 hours of receipt of the returned item, you will be assigned a code that can be used for any future purchase(s). Your credit can be used for all or part of any item, and it will be applied to your total new order, including shipping (if applicable). Exchange codes are given based on what you paid for the returned item(s) with no shipping charges deducted. Credit codes have a one year expiry date.

Prefer a refund? We can do that

Eligible returns will be refunded less the actual shipping charges regardless of free shipping promotions. Within two business days of receipt of the returned item (Monday through Friday during standard 9-5 business hours), you will be credited in the original manner the payment was processed, for the price of the item when purchased, less the actual cost of shipping, even if shipped under a free shipping promotion. Refunds are not processed on the weekends.

The nitty gritty on our return policy:

As an effort to keep our returns to a minimum we will charge a 20% restocking fee after three items have been returned in a one year time period from the same client/address. Numerous returns beyond this, within that same time period may mean a loss of return privileges.

Returned items that do not meet our return policies above may be refused and returned to you at your cost or we may negotiate to accept them, less the original shipping costs, with a 20% restocking fee applied and an issuance of store credit only. This is determined on case by case basis.

If goods are returned that are received damaged in any way through any circumstances, including the shipping method you chose to send by, no refund will be given until the damage is assessed and an estimate for repairs assessed. Once an estimate has been obtained it will be sent to you by email and you will receive any refund/credit owed less any of the following possible deductions which may include shipping, customs, repairs and cleaning or the full cost of the garment if deemed beyond repair. If items are deemed to be non-repairable they will be sent back to you and no refund will be given.

We sell some of our items through 1st Dibs and that means that very occasionally an item may have been sold there and not yet marked sold on our website. In that case a full refund will be given including any shipping paid. There also may be unforeseen circumstances where a sale may not be completed or merchandise is no longer be available. A full refund will be given including any shipping paid should this occur.

Shrimpton Couture and Shrimpton Corporation can be held in no way legally responsible if completion of the sale and delivery of the goods cannot be made and we have provided a refund.

By placing an order though this site and clicking the - I agree to the terms and conditions box - right before you confirm your order, you are automatically agreeing with all policies listed here and that agreement is legal and binding with no exceptions. If you do not agree to these terms please cease and desist using the site immediately.

Receipts for the actual shipping costs deducted may be provided upon request. In the case of multiple purchases made within an order, with a returns of part of that multiple order, the deduction of shipping may be waived when the return value is less then 50% of the original order

Customs fees, duties & taxes incurred in either direction of the transaction are not refundable and we will deduct any customs fees from your refund/credit that is incurred by us to be able to sign for your returned item. Documentation will be provided by email for this deduction as a scan of the receipt upon request.

If store credit is used to pay for a new order in part or in full, and that new order is then returned, your refund will be given in the same manner used and a new credit issued and/or combined with any other means to complete that transaction as per the above terms.

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Layaways & Holds

LAYAWAYS

Setting up a layaway is super easy and we are happy to provide this service!

Here's how deposits work on a standard layaway:

We require three equal payments of the layaway total. You will be invoiced for the first amount upon request
payment two of the remaining balance will be billed two weeks from the date of the initial deposit.
The final payment is due two weeks after the second payment.
items less then $300 require a 50% deposit with the final payment due in two weeks from the date of deposit

HOW TO SET UP YOUR LAYAWAY

Using the "Ask a question" link found within each item's listing on the site, let us know that you would like to layaway an item. If you want to layaway more then one item just let us now in the note which items you are asking about

We will then email you an invoice directly to your inbox with a link to complete your payment. Payments can be made using any of our usual payment methods - Visa, MasterCard, American Express or PayPal.

If you are a regular client who has a record of successful transactions and layaway's and wish to set up a plan that is outside of the above terms please feel free to email.

IMPORTANT INFORMATION PLEASE READ BEFORE ASKING TO SET UP A LAYAWAY

As soon as we receive the deposit that means you have agreed to all terms set forth on this page.

Items are not marked sold until the initial deposit has been received

Items purchased through layaway are final sale and any & all payments made are non-refundable

Payments which are not completed within the mutually agreed upon period may be forfeited and the items in question re-listed. We make every effort to accommodate our clients so please contact us if there are any problems or delays at your end once a layaway is underway.

If you forfeit on a layaway you may no longer use this service in the future unless we mutually agree. Persons that have a history of non payment on layaway items will have those privileges revoked

Sale items in general are not eligible for layaway but we will make exceptions for existing clients and if we are asked nicely. Please email us and decisions will be made on a case by case basis.

Please do not set up a layaway unless you are confident that you can make the proper payments - shopping completely out of one's budget is never encouraged.

HOLDS

Holds are a tricky thing since everything is one of a kind. I do understand that sometimes you cannot get to your computer to complete your purchase so here is the policy on holds that I think is fair.

If you are a new client and have not purchased with me before I will hold an item for 6 hours except items on the What's New page.

If you are a repeat client then you may hold any item for a 24 hour period, except items on the What's New page, with some exceptions made client to client dependent. Very occasionally I will extend that time period depending on our individual relationship and the circumstances.

Persons that have a history of asking to hold items and then not purchasing, especially without touching base will have hold privileges revoked. Sale & reduced items are not eligible for holds.

Loans and Rentals

We do not rent out garments. Loaning of garments is generally not done but we have made exceptions for red carpet events and editorials at our discretion. Unfortunately we are no longer lending to Canadian magazine or creative due to unwarranted backlash from modelling agencies. Please contact us with your request.

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