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IMPORTANT NOTICE FOR UK CLIENTS:

JUST RECENTLY WE HAVE NOTED A DISTURBING TREND FOR SHIPMENTS TO THE UK. DELIVERY NOTICES ARE NOT ALWAYS BEING LEFT FOR PACKAGES SENT BY CANADA POST/ROYAL MAIL. ONCE IT IS IN THE DEPOT WE CANNOT ARRANGE FOR DELIVERY FROM OUR END  - WE ARE BEING TOLD THAT THE RECIPIENT MUST ARRANGE TO COLLECT THE PARCEL. WE ARE HAPPY TO ASSIST WITH WHERE TO CALL TO ARRANGE CUSTOMS PAYMENTS AND DELIVERY BUT THIS MUST BE DONE BY THE RECIPIENT. MOST PACKAGES ARE GOING THROUGH PERFECTLY FINE BUT THIS HAS HAPPENED TO  CLIENTS RECENTLY. IF YOU DO NOT WANT TO RISK THIS HAPPENING PLEASE CHOOSE THE COURIER OPTION. WE WILL ACTIVELY TRACK THE PACKAGES TO TRY TO ALERT YOU SHOULD THIS HAPPEN AS SOON AS POSSIBLE

For all methods marked by an asterisk in the chart above:

Additional charges may be incurred so that your item can be ship to you properly. If the shipping fee for those services marked with an asterisk in the above chart, ends up being MORE than what you have paid for (including and up to a $10 courtesy upgrade paid for by Shrimpton Couture), you will be contacted within 24 hours of your purchase and prior to the shipment of your package to approve & arrange to pay for these additional charges.

If the actual shipping cost is LESS than what you have paid for any of the services marked with an asterisk in the above chart, you will be refunded the difference by the same method & currency that the payment was made with, within 24 hours of the dispatch of your package.

Please note that Shrimpton Couture consistently undercharges for shipping and in the vast majority of cases we never ask for additional fees because we are very nice and want happy clients!

Packages sent to Canada and to the USA by the combination of Canada Post and USPS are all flat rates. No additional charges will be incurred for postal service options even if your package rate exceeds what you have paid or you are having multiple items sent for packages sent within Canada or to the US.

Shipping is an added expense we all hate. I try to keep it as low and fair as possible while still sending with tracking so you don't have to be concerned about your item getting lost. It does cost more then if I sent by air mail like many other dealers, but you pay to know where your package is at all times and so it can be found if something goes wrong.

Sometimes items will incur additional taxes, tariffs, duties or customs fees when shipping to another country. All associated costs are the sole responsibility of the buyer. Shrimpton Couture cannot be held responsible for any of these extra costs. Shipping fees, duties, customs and all costs over and above the actual cost of the item will not be reimbursed under any circumstances.

Overnight orders must be received before 11am Eastern Standard Time and the actual delivery time is dependent on clearing customs.

Items are shipped from Canada using Canada Post or UPS

Every parcel is sent with tracking and you will be given the tracking information within 24 hours of your package being shipped.

All orders are shipped within 24 hours from receipt of cleared payment, though occasionally it may be 48 hours till we can ship your item(s).

Delivery times are estimates only and should be used a guide. Delivery times start from the date when the item is dispatched and accepted/scanned at the Post Office or UPS.

Shrimpton Couture is not responsible for any delays caused by destination customs clearance processes or your local postal service. We are not responsible for any lost packages under ANY circumstances. If you have concerns you must request full insurance coverage or it is your sole responsibility to accept the loss. NO EXCEPTIONS. Unless insurance is requested for the full value, lost packages will NOT be reimbursed. If you provide the wrong address or move or are not there to pick up the package and it is lost subsequently - Shrimpton Couture will not reimburse your shipping or order costs. If you do request insurance and an item is lost you will be reimbursed once the claim has been processed and monies are received by Shrimpton Couture. Not before.

If your country is not on our ship-to list when you place your order, contact us to see if we can ship to you.

Returned items always have the actual shipping deducted including items sent under any free shipping promotions. Please read our full Return Policy for more details.

If you have concerns, please contact me prior to placing your order.

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Items Eligible for Return

*All full price garments and garments discounted up to 10% off the regular price are eligible for return

Items Not Eligible for Return

*Any item sold through 1st Dibs - items sold there are under their final sale policy.
*Any garment priced $150 or less.
*Any item purchased through a layaway plan.
*Jewelry, handbags, hats & all accessories.
*Sale items or items discounted and sold for more than 10% off the regular price
*Antique and twenties pieces are exempt from return eligibility and are always final sale.

Antique and twenties pieces are packed for shipment exceedingly well and all flaws and imperfections noted in the descriptions. We only sell pieces that will stand up to the stress of shipping, however, having pieces potentially shipped multiple times through multiple customs and countries is too hard on garments that are historically important and deserve to be treated with love and care. I have now had three pieces come back damaged and the damage happened all three times in the return shipping from improper packing of the return and/or the stress of multiple shipping and being banged around by the shipping companies. This has forced this new policy. Please remember that with couture pieces this may also have to be taken into consideration. Items that this applies to will have this noted in their individual descriptions.Please purchase accordingly and responsibly.

These circumstances will forfeit your right to return items normally eligible for return:

1. Returning items without notification by email to Shrimpton Couture that they are being returned.

Written notification MUST be sent within 24 HOURS from the receipt of the package at the ship to address. The 24 hour time frame is based on the delivery as stated by the tracking number information by the courier or postal service the package was sent by. There are no exceptions for travel, business or delays in opening.

2. You notified Shrimpton Couture that you wished to make a return but subsequently failed to mail the returning item withing the 48 hour window allowed and the item is still in your possession after this time period has elapsed.

It is now your item and will be refused if it still is sent. The time frames will be based on the tracking number information that you are responsible for provide to Shrimpton Couture by email within that 48 hour time period

3. You have removed the attached tags that every item is sent with, or you have removed and reattached the tags.

Every item is checked by a minimum of two people before it is sent to ensure it matches the description given and no item is sent without an attached tag. Nor are items sent with a tag loose in the box but not attached.

4. The item has obviously been worn since sent or is in any other condition then how it was sent.

Again a minimum of two check every item before they are sent and all flaws are noted in the item descriptions. If questioned, the description and the provided photographs in the listing will be what is referenced to decide the condition it was sent in.

We Reserve the Right

In addition, I, the owner of Shrimpton Couture and all its affiliates, reserve the full and absolute right to refuse store credit or a refund at my sole discretion under any of the above listed circumstances and my decision is final. Any items attempted to be returned that do not meet my return policies will be refused and returned to you at your cost.

If goods are returned that meet our return policy but are received damaged in any way through any circumstances, no refund will be given until the damage is assessed and an estimate for repairs assessed. Once an estimate has been obtained it will be sent to you by email and you will receive any refund/credit owed less any of the following possible deductions which may include shipping, customs, repairs and cleaning. If items are deemed to be non-repairable they will be sent back to you and no refund will be given. If you break it you bought it. Two people at minimum check and go over every item prior to sending so gross misrepresentation is an impossibility. Final decisions for this situation will be made and carried out within 20 days of receiving the item back.

Use of Site

Note that by placing an order though this site and clicking the - I agree to the terms and conditions box -right before you confirm your order, you are automatically agreeing with all policies listed here and that agreement is legal and binding with no exceptions. If you do not agree to these terms please cease and desist using the site immediately.

I am very fair about returns and am one of the few dealers that will taken returns but I do have some parameters and timelines that I ask are adhered to quite strictly (see above). If you return an item within these parameters it is easy - you don't need a reason nor will you feel hassled in any way ever about having to return an item. That is my commitment to you. Yours to me is to follow my simple rules of return.

How to Return a Purchase

1. Email cherie@shrimptoncouture.com that you wish to return your garment within 24 hours of having received it.

If you do not send in an email notification the item will no longer be eligible for return and packages will be refused. Instructions on how to properly return your item will be provided by return email including the return address. There is a 48 hour window that begins when that instruction email has been sent, for you to get the item on its way back to Shrimpton Couture.

2. All garments are sent tagged.

The original tag must still be attached and the item returned in the same condition it was sent. Garments with the tag removed, or removed and re-attached, are no longer eligible for return.

3. Items must be mailed back within 2 business days, or 48 hours of receiving your emailed return instructions from Shrimpton Couture.

Return packages should be sent by a trackable method - tracking is highly recommended as lost packages are your responsibility. That tracking number should be sent to us as soon as you have it so we know the item is on the way back and that you have met your obligations of our return policy. A refund will not be given if you mail it by a method that has no tracking and the package never arrives and it will be your responsibility to try to recoup your loss. Items still in your possession after 2 business days from delivery are no longer eligible for return under any circumstances.

Exchanges, Credits and Refunds

For an exchange - you will be assigned a code that can be used for any future purchase(s) once the item has been received by us. Your credit can be used for all or part of any item, it will have no expiry and it will be applied to your total new order, including shipping if applicable. Exchange codes are given in US$ currency & are based on the original price of the garment in US$ funds. Only one code can be used per order. Credit codes have no expiry date.

For a refund - you will be credited in the original manner the payment was processed and in the currency it was processed in at our end (USD$) for the price sold to you when purchased,

All credits/refunds are processed within 48 hours of receipt of the returning garment based on the delivery date found through the tracking information you provide.

Shipping is Non Refundable

Neither the original shipping or your cost to return the garment will be included in your refund or credit.

All credits are based on the original price and the ACTUAL postage costs incurred to ship an item to you will be deducted from your refund/credit. Actual costs are deducted even if the item was shipped under a free shipping promotion or any other circumstance. Receipts will be provided upon request by email.

As a courtesy to our clients we often upgrade or do not charge the actual shipping costs. If items are returned you will have that actual amount we spent to get your item to you deducted from your order with no exceptions. Receipts for the actual amount paid for shipping will be provided by email when your credit or refund is issued upon request.

In the case of multiple orders with a returns of part of that multiple order only, the FULL original shipping charge will be deducted and then the refund/credit given as per the terms above.

Customs Fees, Duties and Taxes

Customs fees, duties & taxes incurred in either direction of the transaction are not refundable and we will deduct any customs fees from your refund/credit that is incurred to us to be able to sign for your returned item. Documentation will be provided by email for this deduction as a scan of the receipt upon request.

If store credit is used to pay for a new order in part or in full, and that consequent new order is returned, your refund will be given in the same manner used and a new credit issued and/or combined with any other means to complete that transaction as per the above terms.

All store credits and refunds will only be processed when the item is received and assessed to be in its original condition.

If an item is accepted as a return outside of any of the above parameters you may forfeit up 50% of its original value and you will be issued store credit only. This is determined on case by case basis.

Returns cost money for everyone! One simple set of rules for all is the fair solution for all. Please purchase knowing that these are the rules.

Please make sure that you have asked all questions and checked your measurements before making your purchases - we are here to help and will answer fast - promise!

Also remember that we sell one of a kind garments, rare & valuable items and the longer an item is out and not available the greater the chance of it getting damaged or just not being here for another girl who would have loved it.

 

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LAYAWAY PLAN #1:

A deposit of 25% (non-refundable) + shipping.

Two additional payments:

  • 1/2 of the remaining balance to be paid two weeks from the date of deposit,
  • 1/2 of the remaining balance to be paid two weeks after that payment

This plan is for a layaway total from $100-$500 or more

This is the only plan available for layaways less then $500 OR items on sale

LAYAWAY PLAN #2:

A deposit of 25% (non-refundable) + shipping.

Three additional payments:

  • 1/3 of the remaining balance to be paid two weeks from the date of deposit,
  • 1/3 of the remaining balance to be paid two weeks after that payment,
  • 1/3 of the remaining balance to be paid two weeks after that payment,

This plan is for a layaway total from $500 - $1500 or more

If your layaway total is is $500 - $1500 you may choose either Layaway Plan 1 or 2 only

Please specify which plan you prefer to do when emailing to set it up.

LAYAWAY PLAN #3:

A deposit of 25% (non-refundable) + shipping.

Four additional payments:

  • 1/4 of the remaining balance to be paid two weeks from the date of deposit,
  • 1/4 of the remaining balance to be paid two weeks after that payment,
  • 1/4 of the remaining balance to be paid two weeks after that payment,
  • 1/4 of the remaining balance to be paid two weeks after that payment

This plan is available for a layaway that totals more then $1500 before applicable shipping.

If your layaway total is over $1500 you may choose any of the layaway plans.

Please specify which plan you prefer to do when emailing to set it up.

SETTING UP YOUR LAYAWAY

Use the contact link above and send me the following information:

  • *The item(s) with item number referenced you wish to layaway
  • *Your shipping address and choice of shipping
  • *Your Layaway Plan choice
  • *Your PayPal associated email address

We will send an invoice ASAP and the items are yours!

IMPORTANT INFORMATION

Items are not marked sold until the initial deposit has been received - no exceptions.

Orders totalling less then $100 before applicable shipping cannot be put on layaway.

Items purchased through layaway are final sale.

Kindly understand that payments which are not completed within the mutually agreed upon period may be forfeited and the items in question re-listed.

PayPal is the preferred method of layaway payments - please provide your PayPal associated email when sending your email to set your layaway up.

That's it - I hope you find my terms both easy and fair!! I love being able to offer layaway services to my clients but please do not set one up unless you are confident that you can make the proper payments - shopping completely out of one's budget is never encouraged!

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